Shipping policy

Shipping Policy

1. Destinations and free shipping

Gemonier offers free standard shipping to the United States, Canada, the United Kingdom and Australia. No minimum order value is required for this shipping option. Available destinations and shipping options are displayed at checkout.

2. Estimated delivery time

Estimated delivery to these four countries is 5–10 business days. Delivery times are estimates and may be affected by public holidays, customs checks, carrier delays, weather or other circumstances outside our reasonable control.

After your order is confirmed, we prepare it for dispatch. Once it ships, we will send tracking information when available.

3. Business days

Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

4. Tracking your order

When your order ships, you will receive a tracking number or link when available. Tracking information may take 24–72 hours to update after dispatch; the carrier may need additional time to record the first movement.

5. Delivery address

Please check your full name, street address, apartment or unit number, postal code, city, state or province, country and telephone number before placing your order. Contact us promptly if you notice an error. Once an order has shipped, we cannot guarantee that the address can be changed.

6. Delayed or missing orders

If your order is significantly overdue, contact us so we can review the tracking and investigate with the carrier. If a shipment is confirmed lost, Gemonier will provide the appropriate resolution in accordance with applicable consumer rights.

7. Orders marked as delivered

If tracking shows delivery but you have not received the package, check with members of your household, neighbors or building reception and review the delivery location recorded by the carrier. Contact us if the package is still missing. We may request information needed to investigate with the carrier.

8. Damage in transit

If your order arrives damaged, contact us as soon as possible. Please include your order number and photographs of the product, packaging and shipping label so we can assess the issue and provide an appropriate resolution.

9. Orders containing multiple products

Items in the same order may be shipped in separate packages. You may receive more than one tracking number, and packages may arrive on different days.

10. Contact

For shipping and tracking assistance, email contacto@gemonier.com or use our contact page.