Warranty Policy
1. Legal guarantee
All new products sold by Gemonier have a legal guarantee of conformity of 3 years from the date of delivery.
This warranty protects the consumer when the product:
- has a manufacturing defect;
- does not function according to its advertised features;
- does not correspond to the description offered;
- presents a lack of conformity existing at the time of delivery.
The legal guarantee cannot be replaced or reduced by a commercial guarantee of shorter duration.
2. What solutions can the client request
When there is a lack of conformity covered by the warranty, the consumer may request, as appropriate:
- product repair;
- replacement with another conforming product;
- proportional price reduction;
- contract termination and refund.
In general, the repair or replacement must be carried out at no cost to the consumer, where required by law, provided the remedy is not impossible or disproportionate.
3. What the warranty does not cover
The legal guarantee does not cover problems derived exclusively from:
- knocks, falls or accidents;
- improper use;
- unauthorized tampering or repair;
- normal wear and tear;
- intentionally caused damage;
- use of the product in conditions other than those indicated;
- water damage when the water resistance conditions declared for the product are exceeded.
The exclusion will only apply when the problem does not constitute a legally covered lack of conformity.
4. Warranty and water resistance
The water resistance of each watch depends on the specific specifications indicated on its product page.
The client must respect these specifications.
A water resistance indication does not necessarily mean that the watch is suitable for swimming, diving or use under pressure, unless expressly stated in the product description.
5. Presumption of lack of conformity
When a lack of conformity manifests itself during the two years following delivery of a new product, it will be presumed, unless proven otherwise, that that lack of conformity already existed at the time of delivery.
6. How to request the warranty
To initiate a warranty request, contact:
Email: contacto@gemonier.com
Please include:
- full name;
- order number;
- email address used for the purchase;
- description of the problem;
- photographs or videos that allow the incident to be reviewed.
We may request additional information when necessary to verify the problem.
7. Shipping of the product
Do not send any product without first receiving instructions from Gemonier.
When it is necessary to physically receive the product for review, we will provide the corresponding instructions and address.
In cases covered by the legal guarantee, the solution must be provided without the costs that legally correspond to the consumer.
8. Repair or replacement
Where appropriate, Gemonier may arrange for the repair or replacement of the product.
If the repair or replacement is not possible, is not carried out correctly or the legally established circumstances occur, the consumer may have the right to a price reduction or termination of the contract with a refund.
9. Additional commercial guarantees
Gemonier may offer additional promotions or commercial guarantees on certain products.
When there is an additional commercial guarantee, this will never limit the rights that correspond to the consumer under the legal guarantee.
10. Promotional products
Products purchased with discounts, promotions or through offers such as Buy 1, Get 1 Free retain the corresponding legal guarantee rights in accordance with the applicable regulations.
The fact that a product was purchased free of charge within a promotion does not eliminate legal rights related to its compliance.
11. Contact
Gemonier
Email: contacto@gemonier.com
Customer service hours:
Monday to Friday, from 09:00 a.m. to 6:00 p.m., mainland Spain time.