Terms of service
These Terms of Service govern access and use of the Gemonier website, as well as purchases made through our online store.
By accessing the site or making a purchase, you accept these terms along with our Privacy Policy, Returns Policy and other conditions published in the store.
1. Products
We strive to clearly and accurately display the features, images, pricing and availability of our products.
Images may have slight color differences depending on the screen or device used.
We reserve the right to modify, update or withdraw products from the store when necessary.
2. Prices
Product prices and payments are in US dollars (USD), including orders from the United States, Canada, the United Kingdom and Australia. Review the currency, product prices, discounts, shipping charges, applicable taxes and final total before confirming your order. The amount and currency shown at the final checkout step are submitted for payment authorization.
3. Orders
By placing an order, the customer declares that the information provided is correct and complete.
Once the order is received, we will send a confirmation using the contact details provided during the purchase.
Gemonier may cancel or reject an order when there is an obvious price error, suspected fraud, impossibility of supply or other legitimate cause.
In case of cancellation of an order already paid, the corresponding refund will be made.
4. Payments
We accept the payment methods available and shown during the purchase process.
Payments are processed using third-party payment providers and security systems intended to protect transactions.
The order may be subject to security checks before processing.
5. Shipping
The options, costs and estimated delivery times will be shown during the purchasing process or in our Shipping Policy.
Delivery times are estimates and may be affected by circumstances beyond Gemonier's reasonable control.
In case of relevant incidents with the shipment, the customer may contact us through the channels available on the website.
6. Right of withdrawal
Consumers who make online purchases generally have access to 14 calendar days from receipt of the products to exercise your right of withdrawal, except for the exceptions provided by law.
The conditions and procedure are detailed in our Returns and Refunds Policy.
7. Legal guarantee
The products are subject to the legal guarantee applicable in Spain.
This guarantee covers lack of conformity in the terms established by current legislation.
The legal guarantee is independent of any additional commercial guarantee that Gemonier may offer.
8. Use of the website
The user agrees not to use the website for illegal, fraudulent activities or that may affect the operation of the store.
Attempting unauthorized access to systems, accounts, data or restricted areas of the site is prohibited.
9. Intellectual property
The elements of the website, including texts, logos, images, designs, graphics and other Gemonier content, are protected by applicable intellectual and industrial property legislation.
Its reproduction, distribution or commercial use is not permitted without authorization when said content is the property of Gemonier or is protected by third-party rights.
10. Limitation of liability
Nothing in these terms is intended to limit or exclude rights that legally correspond to the consumer.
Gemonier will not be responsible for temporary interruptions of the site caused by maintenance, third-party technical problems, force majeure or other circumstances beyond its reasonable control, without prejudice to any legally applicable responsibilities.
11. Communications
Communications related to orders may be sent to the contact information provided during the purchase process.
For any queries, the client can use the contact page available on the website.
12. Modifications
We may update these terms when there are changes to our services, store operations or applicable regulations.
The current version will be available on the website.
13. Applicable legislation
Relations with consumers will be subject to the mandatory consumer protection regulations applicable in Spain and the European Union.
Any provision of these terms that contradicts mandatory rights recognized for the consumer will be deemed replaced by the applicable regulations.